Fire & Ice Bookshop T-Shirt (Grey)

How long does it take to process and ship my order?

• Orders placed online, at fireandicebookshop.com, are processed and shipped within 1-3 business days of purchase.  

• Orders placed at in-person, Fire & Ice Lit Collective© events, will be processed on-site unless the books and products have sold out. In the case of sold out inventory, Fire & Ice Bookshop will process and ship the item(s), at no cost to the customer, according to the online purchase terms.

What shipping methods can I choose from and how long will they take?

All online orders require 1-3 processing and shipping time. All shipping times are estimates only. Transit times vary, exclude weekends and holidays, and the package destination. See below for details.

• USPS First-Class Mail(Envelopes & Small Packages): Estimated 1-3 days 

• USPS Ground (Standard Shipping Method): Estimated 2-8 days

• USPS Priority Mail: Estimated 1-3 days

• USPS Priority Mail Express (Overnight): Estimated 1-2 days

Can I ship to a PO Box?

If you are shipping to a PO box, you must make sure that you include the street address for the post office along with your PO Box number.

How much is shipping for orders and how are charges calculated?

Shipping charges vary depending on the chosen service when order is placed. Actual shipping charges will be calculated after customers place all items into the shopping cart.

Will all my items come together in one package?

Fire & Ice Bookshop will work to ensure that all items will ship in one package. If more than one shipment for an order is required, you will receive an email confirmation for each shipment, listing all items that have already shipped and those still to be shipped. If for some reason items need to be shipped in separate packages, additional shipping costs will not be charged to the customer.

What if my shipping address is different from my billing address?

Customers will be prompted to list both billing and shipping addresses when placing an online order. If your order is shipping to an address other than the billing address on your credit card, Fire & Ice may request that you list the alternate address with your credit card company, to help prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Will I get an email confirmation regarding my order and shipment?

After you place an order with Fire & Ice Bookshop, we will email you confirming your purchase. You will receive a second email once it has been shipped. If your items should need to be shipped separately, or if any other information needs to be communicated regarding your purchase, we will alert you via email. We ask that you save these emails for your records. All emails will be sent to the email address used to sign into your account.

Who and when can I contact Fire & Ice Bookshop for additional information?

Please contact the staff at Fire & Ice Bookshop via the communication methods below. If your communication is regarding an order, please make sure to have your order number with you.

• Email: fireandicebookshop01@gmail.com (anytime)

• Phone: 434-214-6386 

  • Monday-Friday: 5:00 pm to 9:00 pm EST

  • Saturday: 9:00 am to 9:00 pm EST

  • Sunday: 12:00 pm-7:00 pm EST

To ensure excellent customer service, all returns are handled on a case-by-case basis and subject to management discretion. Please note that we can process returns and refunds only for items purchased from Fire & Ice Bookshop. Returned items, unless received via mail damaged or unusable, must be in their original, salable condition. 

For items purchased at a Fire & Ice Bookshop Lit Collective™, in-person event, please contact LaNika Barnes of Fire & Ice Bookshop by phone at 434-214-6386 or by email at fireandicebookshop01@gmail.com. Arrangements will be made for exchange of the item(s) or a full refund, within 15 days of purchase.  With your receipt, we are glad to offer you a refund in the form of your original payment. Some special order items may not be returnable.

For item(s) purchased online that have arrived damaged or for an incorrect shipment, please give us a call at (434) 214-6386 or email us at fireandicebookshop01@gmail.com. We will generate a shipping label so you can return the order to us, free of cost to you, minus initial shipping and handling costs. We'll be glad to offer you a refund or a replacement item(s) subject to availability.